At Pearlescence we value highly all feedback (though of course we prefer praise!) and we are delighted when we hear that some of our precious and lovely pearls have found a happy and appeciative new home.
Our aim is for every Pearlescence customer to have straightforward and successful dealings with us, whether you are buying one pack of silk thread to repair a necklace or spending £k thousands on a sumptuous and rare fine pearl necklace, bracelet and earrings set.
If we got everything right first time (phew!) it would be lovely to hear from you…but if something went wrong (oh dear) then please let us know so we can sort it out. And you are still welcome to post here, since we believe firmly that any business should be judged on how they get things right and also on how they solve problems when something goes wrong (because sometimes it does)